One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Solved
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
My pc
Rich
Super User II
Super User II
Pamswatercolors wrote:
My pc
Then you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
- Thank you so much. This helped me!
No, that does not work. I have gone to Manage Account. There is NOTHING at the bottom of the page that say Cancel Account. There is nothing there.
- Walter
Dropbox Staff
Hey Victoria210 - is it possible that you're looking at an account that's on the free, Basic plan perhaps?
If that's so, it's normal that you don't get a cancel option.
If you'd like to delete your account instead of cancelling a subscription though, you should be following these steps.
No, I am logged into my account. I go to the icon with my name and go to Manage Account. There is nothing there to cancel my subscription.
Nope, does not work. There is nothing at the bottom of the page that says Cancel Subscription
I clicked the link on he bottom of my subscription page. Nothing happened. I've done it several times and nothing. And, of course, Dropbox has no humans working there. What a scam. I've been trying for two weeks at different times, he same process and nothing. My subscription "renews" at the end of the the month (Sept 2024) and I need to cancel before then. Other than taking legal action against them, is there any way to get to someone who can help with this?
