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Forum Discussion

mikeee75's avatar
mikeee75
Explorer | Level 4
4 months ago

Me too. I cancelled and downgraded my account. Yet I'm still getting charged. It's ridiculous. I've written to them cancel the account and send me refunds on numerous occasions. I cancelled it back in November 2023. I don't have time to keep chasing them! Whenever I'm in my account it asks do I want to upgrade to a paying level of storage. Proof that they should not be charging me!!!

  • Victoria334's avatar
    Victoria334
    Helpful | Level 5
    4 months ago

    I contacted my bank and told them what happened and told them to block the charges, which they did.   Contact your bank or credit card company and have them block the charges.  It worked for me.

    • MK45's avatar
      MK45
      New member | Level 2
      4 months ago

      I charged my amex card and they are saying they can't help 😞

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

  • MK45's avatar
    MK45
    New member | Level 2
    4 months ago

    This is happening to me also - what a poor business plan.  I am disappointed and do not have time to try and figure out how to get reimbursed. 

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi MK45, are you not able to cancel your Dropbox subscription by following these steps? 

       

      What are you seeing when trying to do so?

      • MK45's avatar
        MK45
        New member | Level 2
        4 months ago

        no I do not see those options- I have been on this for over an hour and am very frustrated. Thanks for trying to help.I will fight to not loose $200 for a subscription I do not use. I needed it for a class. My  fault for giving my credit card but I have tried to stay on top and cancel with no luck. I am cynical and suspicious of programs that make it this difficult, do not have a customer service number you can call and the chat is just generated AI

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