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Forum Discussion
PGunn
9 months agoNew member | Level 2
Cannot cancel my Dropbox subscription
I am not an idiot. Dropbox will NOT let me cancel my account. What is up with Dropbox?
- 9 months ago
Pamswatercolors wrote:
My pcThen you can cancel your subscription through the Dropbox website, at the bottom of your Subscriptions page.
Luq S
4 months agoNew member | Level 2
Seriously this is a complete set up no way Dropbox is making you go through a maze to cancel a subscription. Then the cancel button doesn’t even work. Worst app.
T_theresa_A
4 months agoCommunity Manager
Hi Luq S , I'm sorry to hear you're having trouble with cancelling your subscription. Lets get this sorted together 💪. To cancel a subscription, all the steps and more to do so are here.
If your problem still persists, you can clear the cache and cookies to ensure a smooth connection. This can be easily done on by selecting Ctrl+Shift+Del on Windows and Command+Shift+Backspace on Mac.
Please let me know if you get your subscription cancelled 😺.
- Grace4415 days agoNew member | Level 1
I cannot cancel my account. I worked with a previous employer and can no longer log in to that email. I've tried using the bot. I've tried calling the corporate office. What do I do? Getting access to the old email is not an option. This is utterly ridiculous.
- Megan15 days agoDropbox Staff
Hi Grace44, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Grace4415 days agoNew member | Level 1
How do I contact customer support directly? The only options provided at an AI chatbot (which was not helpful) and this community forum. What are you referring to with a ticket number reference?
- EdwardKent2311 days agoNew member | Level 1
I'm having same issue. Same situation. I remember my old work email and password that I used to login but the 2FA is not helping as the email is now dead and no one has access to it. Getting charged for nothing now.
- Victoria33411 days agoHelpful | Level 5
Contact your bank or credit card company and ask them to block the payment. That's how I stopped it. It was the only way I could. This should not be happening.
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