Forum Discussion

mikeee75's avatar
mikeee75
Explorer | Level 4
7 months ago

Me too. I cancelled and downgraded my account. Yet I'm still getting charged. It's ridiculous. I've written to them cancel the account and send me refunds on numerous occasions. I cancelled it back in November 2023. I don't have time to keep chasing them! Whenever I'm in my account it asks do I want to upgrade to a paying level of storage. Proof that they should not be charging me!!!

Susan Krumdieck's avatar
Susan Krumdieck
New member | Level 1
7 days ago

Me Too. I just got charged after cancelling last year. I cancelled in Feb 2023, for the first time. Then every year since, on the anniversary where they charge me. 

The hounding to upgrade is so insistent! 

How do we stop this?!?

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