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Forum Discussion

mjx's avatar
mjx
New member | Level 2
3 years ago
Solved

can't cancel my professional trial (no option to cancel it)

I have subscribed the professional trial and it will end tomorrow.  I'd like to cancel it before the payment, but I cannot find the option to cancel on the "Plan" as described in the manual.  I fou...
cancellations
Plans
  • mjx's avatar
    mjx
    2 years ago

    I contacted the Dropbox support team, and a staff fixed this problem. 

    Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way. 

    But I received a email from the support team that they removed the trial in my account. 

    Hope this can help you. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

How did you take the trial out? If it was via an App store you have to cancel via there

  • mjx's avatar
    mjx
    New member | Level 2
    2 years ago

    I contacted the Dropbox support team, and a staff fixed this problem. 

    Whether I logged in on the website or on app, it does not matter for me. I could not fix it either way. 

    But I received a email from the support team that they removed the trial in my account. 

    Hope this can help you. 

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