You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Cayelkb's avatar
Cayelkb
Explorer | Level 3
2 years ago

Can't cancel plan based on instructions

Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Cayelkb wrote:
Can anybody tell me how to cancel my Dropbox subscription?

Check your Plan page and let us know what plan it says you're on. If it says Basic, then you're signed in to a free account and there's nothing to cancel.

 

If that's the case, use the credit card charge lookup tool to identify the account that you're being charged for. Once you identify the account, sign in to that account and you should be able to cancel the subscription at the bottom of the Plan page.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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