You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can't cancel plan based on instructions
Can anybody tell me how to cancel my Dropbox subscription? The instructions are not not good and I can't reach them by phone. This is ridiculous
Dropbox are a bunch of filthy criminals. Almost impossible to cancel. I’ve been racking my brain for 30 minutes. The articles that advise are inaccurate. They are the worst
Rich
Super User II
Super User II
Frankj wrote:
The articles that advise are inaccurate.
The articles are completely accurate. How you cancel depends on how you subscribed. If you subscribed through a mobile device and you pay through Apple or Google, then you need to cancel with Apple or Google. If you subscribed through the Dropbox website, you can cancel from your Plan page linked above.
Again, if your Plan page says your on a Basic account, then you're signed in to a free account and there's nothing to cancel.
Let us know how you subscribed and what your Plan page says, and we may be able to assist further.
