Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

ScantronDove's avatar
ScantronDove
New member | Level 2
4 months ago

Can't Look Up a PayPal transaction to see which account I'm getting charged for

I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from.  I can't use the billing lo...
cancellations
Multiple Accounts
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
ScantronDove wrote:

A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in.

Don't log in.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!