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ahm0999's avatar
ahm0999
Explorer | Level 3
2 years ago
Solved

There has been an unauthorized transaction on my card through Dropbox. Help me contact Dropbox

Someone paid for something on Dropbox using my debit card information. My bank admin told me contact Dropbox and since I don’t have an upgraded plan, I’m not able to. Please help me find a number to contact Dropbox.

cancellations
Payments
  • Helen DBX's avatar
    Helen DBX
    2 years ago
    Hello ahm0999 
     
    Helen from Dropbox here. Thanks for reaching out about the transaction. 
     
    I’m going log a ticket for you (if you’re logged into your new Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
     
    I appreciate your patience and we look forward to your response on email. 
     
    Best regards, 
    Helen 
    The Dropbox Team
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ahm0999 wrote:
    Someone paid for something on Dropbox using my debit card information. My bank admin told me contact Dropbox and since I don’t have an upgraded plan, I’m not able to.

    There is no number to call. You need to open a ticket with Support.

     

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago
    Hello ahm0999 
     
    Helen from Dropbox here. Thanks for reaching out about the transaction. 
     
    I’m going log a ticket for you (if you’re logged into your new Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
     
    I appreciate your patience and we look forward to your response on email. 
     
    Best regards, 
    Helen 
    The Dropbox Team

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