We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Schneiderfrei's avatar
Schneiderfrei
Helpful | Level 6
9 months ago

Can't Stop Dropbox from Billing an old Account

Hi Dropbox, It is very very frustrating trying to stop you from continuing to bill my old account.   I no longer have access to my old email address, or the old 2FI codes.   How on earth ca...
cancellations
Refunds
  • Schneiderfrei's avatar
    Schneiderfrei
    9 months ago

    Thank you, I have been able to cancel my old subscription, And in this way my problem is solved. But I would have much rather been able to gain access to my old account that had 170 Gigs of data on it.

Schneiderfrei's avatar
Schneiderfrei
Helpful | Level 6
9 months ago

Thank you, I have been able to cancel my old subscription, And in this way my problem is solved. But I would have much rather been able to gain access to my old account that had 170 Gigs of data on it.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!