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Wins920's avatar
Wins920
Explorer | Level 3
2 years ago

Change from yearly to monthly plan ASAP

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat, nothing happens. Any suggestions? 

 

thanks! 

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Wins920, thanks for bringing this to our attention.

     

    Have you tried contacting the support team via email on the Dropbox site?

     

    When did you last upgrade to an annual plan?

     

    This will help me to assist further!

    • Wins920's avatar
      Wins920
      Explorer | Level 3
      2 years ago

      Thanks! Oh, I think I upgraded my plan several years ago, like 2016?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        According to your payments page, when was the last payment taken out for the annual subscription?

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