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GDA laos's avatar
GDA laos
Explorer | Level 3
4 years ago

change monthly payment to yearly

I used Dropbox Professional from 2019. The last is yearly payment (2019-2021) totals $199 per year, but this year 2022 the invoice was separated into monthly (January 2022, I have paid $19.99).   ...
Billing
Dropbox Pro
Payments
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi John R.80, does this mean you're not seeing the options as listed on this article to change the billing period?

John R.80's avatar
John R.80
Explorer | Level 3
2 years ago

Nope. My screenshot shows everything. Not an AdBlocker. Both PC Chrome and Firefox. Next payment not due for another week.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that, John.

     

    In this case, can you try reaching out to our support team directly, so they can assist you further?

     

    Once you do that, please send along your ticket number here as well.

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