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PhilHugo's avatar
PhilHugo
Explorer | Level 3
4 years ago

Change my country

Hi, 

I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. 

I tried to change from United States to Andorra but could not. 
Thanks. 

Account Settings
Payments
  • Mark's avatar
    Mark
    4 years ago

    Hi PhilHugo 

     

    You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. 

     

    I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Hi PhilHugo 

     

    You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. 

     

    I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 

    • PhilHugo's avatar
      PhilHugo
      Explorer | Level 3
      4 years ago
      Thanks!

      Question: how could I make sure when I will downgrade my plan, Dropbox will keep my data?


      Currently I have + 100GB, but if I downgrade or close my account probably I gonna lose all my files.

      So, would I need to transfer all my files to a hardware, then upload back again to Dropbox with my new account in Andorra to make sure I keep all my data?


      Thanks
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        This won't affect your existing files at all PhilHugo.

         

        Only syncing of new files will stop when your account gets downgraded at which point you'll be able to re-upgrade using your new billing information. 

    • Miguel R.21's avatar
      Miguel R.21
      Explorer | Level 4
      3 years ago

      Does cancellation of the current account due to country change means losing all the existing files in my current dropbox?

       

      How is it managed?

       

      If I create a new account how to transfer the files to the new account? Having the dropbox account expiring due to billing and be unable to add the new card which is in different country. So how to sort it out before it expires? Thank you

       

      BTW is there any contactable support to get this resolved other than a post in a forum?

       

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Miguel R.21 cancellation just stops payments being taken and downgrades your plan. It would then stop any syncing from occurring until you re-upgrade. 

         

        Once downgrade happens you need to then change the country at www.dropbox.com/account (or make sure you already have) and upgrade as normal. 

         

        You can of course create a new account, but, that means creating all new shares and links etc. downgrading and upgrading leaves you without service for a matter of minutes. 

         

        Support is available at www.dropbox.com/support, however, they will say the same as above. You cannot do it until plan expires. 

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