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gailb's avatar
gailb
New member | Level 2
3 years ago
Solved

Changing Country and currency

Please advise if I change country and currency it tells me that my subscription will end and then need to continue, does my data stay exactly where it is? What do I need to do it? I forgot to advis...
Billing
Payments
upgrades
  • Mark's avatar
    Mark
    3 years ago

    Hi gailb 

     

    Your data is safe 🙂

     

    You need to wait for the upgrade to fail as well as the few retries that it will do - you get a few days grace before you are downgraded. Then once you are downgraded and you notice syncing stops as your account is now over quota you simply re-upgrade to the correct plan and using new card etc. 

     

    https://help.dropbox.com/billing/change-currency

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi gailb 

 

Your data is safe 🙂

 

You need to wait for the upgrade to fail as well as the few retries that it will do - you get a few days grace before you are downgraded. Then once you are downgraded and you notice syncing stops as your account is now over quota you simply re-upgrade to the correct plan and using new card etc. 

 

https://help.dropbox.com/billing/change-currency

gailb's avatar
gailb
New member | Level 2
3 years ago

Thanks a million so frustrating, I will wait as the first attempt to take money failed .....

 

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