You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

AaronJeff's avatar
AaronJeff
New member | Level 1
3 days ago

Charged after I have cancelled my Dropbox plan, how can I get a refund?

Hi, I cancelled my company's Dropbox subscription in October. We have been charged on 10/12/24 for £648. I have no idea how to get any help with this, as we are now on a basic account.  Any ide...
Billing
cancellations
Refunds
AaronJeff's avatar
AaronJeff
New member | Level 1

Thank you very much. I have followed your advice and have a ticket open now. ID#24637541

Thanks,

Aaron

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf.

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