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Charged for subscription we never subscribed to
Subscription has been taken from our account which we never subscribed too.As we are basic we cant cancel the account.Did Dropbox sort your cancellation out?
Steadicam 1 wrote:
Subscription has been taken from our account which we never subscribed too.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Rich
Super User II
Super User II
Steadicam 1 wrote:
Subscription has been taken from our account which we never subscribed too.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Great thank you for the advice.
My wife will try this.
My wife reached out to Dropbox a week ago but no reply, can’t believe a big company operates in this way!!
My wife will try this.
My wife reached out to Dropbox a week ago but no reply, can’t believe a big company operates in this way!!
