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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
 wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.

So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this. 

 

Info: https://help.dropbox.com/plans/refund

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago
I did not confirm on any email on this

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