Contacting Dropbox

Hi Megan!

FIRST, thank you for responding as soon as you did.

Hey @TimFinnegan, let's jump right into this!

Thanks!

There are two scenarios here that I'm thinking about: one being that you opened a new Basic account, after your previous account was deleted due to inactivity, or that you currently have two accounts. 

I do not remember opening ANY other Dropbox account other than my original with the pics and videos that currently do not appear. But, MAYBE I inadvertently did? Please tell me if you see that and when it happened!!! WAS my "previous account" deleted? If so, WHY? I have been paying $11.99 per months (and STILL am!!!) for many, many years. AND, I thought one of the features/benefits of Dropbox was for safe and secure storage of these files! Yes, maybe I do currently have two accounts. I am hoping and counting on that being the case so that I can be assured that all of my files are there and retrievable. We need to get to the bottom of that, please.

Do you still get charges for the account in question? May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?

Yes, I still "get charges" for the ONLY account that I am aware of me having. $11.99 per month for many, many tears up until this very moment. I unaware of having "upgraded", but maybe I did. Please research that for me, too.

If it's the latter, you can try using our self served look up tool to identify the email address that's associated with the charge(s) for your upgrade.

I used this and the result is that the "account e-mail"[email removed as per Community Guidelines]. But, AGAIN, I am unaware or not remembering any "upgrade" that I initiated.

PLEASE call me to resolve this. Typing back and forth is REALLY hard. [Phone numbers removed as per Community Guidelines]

Keep me posted, and we'll take it from there! 

Thank you!

Tim Finnegan