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New member | Level 1

6 months ago

Solved

How do I contact Dropbox Support?

The Dropbox support website is driving me mad.

I've been going round in circles on the site but can't find any way to use the email or chat options for support. It helpfully keeps reminding me:

Your Plus plan includes access to our Help Center, Community, Chatbot, Email and Chat.

How can I contact support?

(I've not been able to find a solution here in the community.)

Web

Rich
6 months ago
dormantgp wrote:
I've been going round in circles on the site but can't find any way to use the email or chat options for support.

Click through the options until you see the button that says This did not solve my issue. When you click that you'll see the options for contacting Support directly.

2 Replies

Rich
Super User II
6 months ago
dormantgp wrote:
I've been going round in circles on the site but can't find any way to use the email or chat options for support.

Click through the options until you see the button that says This did not solve my issue. When you click that you'll see the options for contacting Support directly.
Rich
Super User II
6 months ago

About Dropbox tips & tricks

Learn how to get the most out of Dropbox with other users like you.417 PostsLatest Activity: 6 hours ago

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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The Dropbox support website is driving me mad.

I've been going round in circles on the site but can't find any way to use the email or chat options for support. It helpfully keeps reminding me:

Your Plus plan includes access to our Help Center, Community, Chatbot, Email and Chat.

How can I contact support?

(I've not been able to find a solution here in the community.)

","body@stringLength":"423","rawBody":"

The Dropbox support website is driving me mad.

I've been going round in circles on the site but can't find any way to use the email or chat options for support. It helpfully keeps reminding me:

Your Plus plan includes access to our Help Center, Community, Chatbot, Email and Chat.

How can I contact support?

(I've not been able to find a solution here in the community.)

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dormantgp wrote:\n
I've been going round in circles on the site but can't find any way to use the email or chat options for support.
\n

Click through the options until you see the button that says This did not solve my issue. When you click that you'll see the options for contacting Support directly.

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