We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
3 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Billing
cancellations
Multiple Accounts
Payments
Refunds
BanBrosAu's avatar
BanBrosAu
Explorer | Level 3
Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers
Chantelle03's avatar
Chantelle03
Explorer | Level 3
2 years ago

Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Chantelle03, sorry to hear you're having issues with this.

     

    Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

     

    Thanks so much!

    • Chantelle03's avatar
      Chantelle03
      Explorer | Level 3
      2 years ago
      Dropbox my ticket is Ticket #22645171: Dropbox Support Chat
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the ticket ID Chantelle03 - much appreciated.

         

        I was able to locate it in our system and passed your comments on. You should be hearing from our experts soon, but please let us know if you have anything else to add. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!