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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Kumar99's avatar
Kumar99
Explorer | Level 3
Hi! I am being charged twice for the same account monthly. How do I get the refund for those that I am charged excessively and stop the double payment. Hope someone can reply or get to me as soon as possible, looking for dire help!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Kumar99, I'd be happy to help!

 

Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next. 

 

Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system.

 

Thanks! 

  • Kumar99's avatar
    Kumar99
    Explorer | Level 3
    3 years ago

    Hi Megan, I have sent an email to the support team and given details of the transaction for this month itself. Hope the team gets back as soon as possible and hope you can help me to follow up with them if they have not replied

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Kumar99, great job! 

       

      Feel free to send me your ticket number reference, so I can locate it on our system. 

       

      Thanks!

      • Kumar99's avatar
        Kumar99
        Explorer | Level 3
        3 years ago

        Hi Megan, my ticket ref number is 17279740. The person has asked me to check the 12 digit alphanumeric code. I am not sure how do you enter this but I have a screenshot of the double billing below here. Hope you guys can get back to me as soon as possible. Will prefer a call or video chat if possible rather than going back and forth in the community and through ticket request. I do not mind going to customer care centre as well if there is one located in Singapore. Hope you guys can get back as soon as possible because like I mentioned, this issue of double billing has been happening for many months already since I have subscribed to dropbox

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