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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Paulcarrie12's avatar
Paulcarrie12
Explorer | Level 3
3 years ago

I have Billed Twice and refunded once all on the same day.

 

Can someone at Dropbox please contact me or can anyone advise legal help to stop this?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Paulcarrie12, I hope you're doing well!

     

    I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there.

     

    Cheers! 

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