You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Paulcarrie12's avatar
Paulcarrie12
Explorer | Level 3

I have Billed Twice and refunded once all on the same day.

 

Can someone at Dropbox please contact me or can anyone advise legal help to stop this?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Paulcarrie12, I hope you're doing well!

 

I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there.

 

Cheers! 

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