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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
LuciaTejada's avatar
LuciaTejada
New member | Level 2
3 years ago

Hi. I have one account. I am being charge twice for the same account from Dropbox, $119.88 on 25 august 2022 and $119.88 on 26 august 2022. I downgraded my account and on 26 august get a $119.88 refound but I was charged $239.76. I need help and can’t get any help with chatbot.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey LuciaTejada, let's jump right into this!

     

    It sounds like you might have two Dropbox accounts, could this be the case? 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

     

    Let me know! 

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