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Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain. Thanks
Rich
Super User II
Super User II
Waynemonvac wrote:
How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
In the meantime, you can use the credit card charge lookup tool to identify the other account you're being charged for.
