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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Kwitt's avatar
Kwitt
New member | Level 2
11 months ago
Can someone contact me asap please on the email that is set to my acccount- I cannot figure out how to stop this double payment or why it started of its own accord to charge me double every month
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Kwitt, sorry to hear that.

     

    Are these all credit card charges? Or perhaps iTunes/Google Play ones?

     

    If it's credit card charges, you can use our lookup tool to look them up and see which account they're for.

     

    Let me know what you find.

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