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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Kwitt's avatar
Kwitt
New member | Level 2
Can someone contact me asap please on the email that is set to my acccount- I cannot figure out how to stop this double payment or why it started of its own accord to charge me double every month
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Kwitt, sorry to hear that.

 

Are these all credit card charges? Or perhaps iTunes/Google Play ones?

 

If it's credit card charges, you can use our lookup tool to look them up and see which account they're for.

 

Let me know what you find.

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