You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
francesc2's avatar
francesc2
New member | Level 2

Even though my account has been paid up until April 2024, Dropbox appears to have denied me access.  Contacting support is impossible. Chatting with support was like chatting with a bot. By my reckoning, Dropbox has closed my account with four months still to go, and is making it impossible for me to update my billing details. I ended up registering again in the hope that I would access my existing account. Now it appears Drop box is charging me double for 4 months. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

Support is available via www.dropbox.com/support - I recommend using the contact forms instead for account issues 🙂

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!