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Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
Even though my account has been paid up until April 2024, Dropbox appears to have denied me access. Contacting support is impossible. Chatting with support was like chatting with a bot. By my reckoning, Dropbox has closed my account with four months still to go, and is making it impossible for me to update my billing details. I ended up registering again in the hope that I would access my existing account. Now it appears Drop box is charging me double for 4 months.
Hannah
Dropbox Staff
Dropbox StaffHey francesc2, when you say that you've been denied access, can you clarify that?
And what kind of charges are you getting? Are they credit card ones or from iTunes/Google Play?
I was double charged by Droopbox and after 1 month of exchanging dozens of emails and chats with their team I was told that it was not a Dropbox charge by a senior consultant. He asked me to open a dispute with my bank. my bank proved it was a Dropbox charge. I got the refund, but it took me 2 months. It was USD 180 charge and I believe many people would just give up, I was close too. It is a very frustrating working with Dropbox customer service team.
