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Forum Discussion

Oleggur's avatar
Oleggur
Explorer | Level 3
3 months ago

Dropbox payments are made from my card for an unknown account

Good afternoon. Payments for dropbox are being debited from my card. At the same time, I do not use dropbox. Can I use the receipt from the bank to determine which account is linked to my card and di...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for bringing this to our attention, Oleggur.

 

You can use our payment lookup tool, to look up the charges and see which account they're for.

 

Is it an account you can access, in order to cancel?

 

Let me know and we'll go from there.

  • Oleggur's avatar
    Oleggur
    Explorer | Level 3
    3 months ago

    My transaction ID :

    And the link from this page (Billig help request) leads to www.dropbox.com/get_help

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Oleggur, the transaction ID would be the one you have in yellow.

       

      If you look that up, what does it bring up for you?

  • Oleggur's avatar
    Oleggur
    Explorer | Level 3
    2 months ago

    Hello.

    What is highlighted in yellow is a screenshot of your link. My ID is not 12 characters long, so it gives an error when requested

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the update here, Oleggur.

       

      In that case, can we send you an email, so we can investigate this internally?

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