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Forum Discussion
Dropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cance...
Jay
Dropbox Staff
Dropbox StaffHi ssaiki, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
This is the screen I see when I use that link on incognito mode.
I click on "Need help with billing issue?" and I get this screen.
I click on "Other" and get this screen. There is nowhere to put in an email address like you suggested.
- Megan
Hey ssaiki, have you made sure that you're signed out of your current Dropbox account?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're having trouble doing that, I'd be more than happy to help by reaching out on my end.
