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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hey there Ozgurc75,
 
Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
 
Looking forward to hearing back from you there - Cheers!
caprice830's avatar
caprice830
New member | Level 2
5 years ago
I been canceled and I’m still being charged. This needs to be fixed asap
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey caprice830, I'm sorry to hear about that!

    So we can have a look into this, I've sent you a message to the email linked with your profile here.

    When you have the chance, please check your inbox and we can take it from there.

    Thanks! 

    • win-win's avatar
      win-win
      New member | Level 2
      5 years ago

      I got charged even after cancelling my Dropbox Plus trial. Please help!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey win-win, thanks for joining us here!

        I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop.

        My colleague is better equipped to assist you further with this as we don't have access to any account/billing info from here, so please reply to them if you're still having issues.

        If there's anything else that I can help you with in the meantime, feel free to give me a nudge here.

        Thanks!

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