We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
tomkat1997's avatar
tomkat1997
Explorer | Level 3
Hi Lusil,
 
Please could you direct us with getting our money back.  This system you have is very hard to use and yes very frustrating.  It would be much easier if I could communicate with you via email.
[removed per the Community's Guidelines]
 
Kind Regards
Kate Griffiths
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Sure thing, tomkat1997!

I sent you a ticket, so whenever you have the chance, go through your inbox and don't hesitate to get back to me.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!