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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
BINMIN's avatar
BINMIN
New member | Level 2

what to do after I cancelled my account but still got bills charge?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey BINMIN, the best way to look into this would be through our Support team. 

Could you contacted them from this link (via an incognito window, without being signed in) and let me know the ticket ID (eg. #1234567)?

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