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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
6 years ago

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    6 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
jamesfairbairn's avatar
jamesfairbairn
New member | Level 2

I did the 30 day trial for my business but then my credit card account is showing a now showing a transaction from Dropbox for $18.49 but when I log on it is asking me to upgrade my plan. At this stage all I want to do is to access this billing information, but can't until I upgrade the plan - rather like being held hostage. No upgrade, then no information on why you've been billed in the first place (& no access to support)!

 

1. Why was i was charged?
2. How can I access the billing information?

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