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Forum Discussion

enseko's avatar
enseko
Explorer | Level 3
4 years ago

Email address to Dropbox Help

Hi,   Which is the email address to Dropbox Help? I need an urgent help to solve a problem I encountered in Dropbox. Where on Dropbox web pages could I find the email address to Dropbox help? ...
FAQ
Plans
yoon jun's avatar
yoon jun
Explorer | Level 3
2 years ago
Please tell me your support team email address. Not community & chatbot.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey yoon jun, thanks for reaching out to us.

     

    The support options you have available, depend on the type of plan you're on and you can find them through this page.

     

    If you're on a free Basic account, email support is not available, but if you want, you can let us know what kind of issue you're having, so we can try to assist you here, on our Community.

    • JoeEurope's avatar
      JoeEurope
      New member | Level 2
      12 months ago

      Hi Hannah...  I noticed one of my referrals got 5GB to start on the Basic Free Plan. And when I started, I only got 2GB. I did a few referrals and now I'm up to 3.75GB. But I think it's unfair that you're starting new referrals at 5GB now and I'm still nowhere near that. Any chance you can push me up so that we're all starting at the same level and same amount of space? Much appreciated.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi JoeEurope, I'd be happy to help! 

         

        Our Basic plan starts with 2GB for everyone. 

         

        However, if someone started with 5GB that would mean that either they sent out more referrals, or that they got some sort of promotional space.

         

        When you use our referrals with a Basic account you can get up to 16 GB. 

         

        I hope this clarifies, let me know if you have any questions!

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