Forum Discussion

zoed's avatar
zoed
New member | Level 2
9 months ago

Free trial is not applied to my account

Hi! Yesterday I started the dropbox plus free trial to transfer photos for a project however the free trial is not updating on my app. On the appstore it shows that I have started the free trial and ...
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
zoed wrote:

On the appstore it shows that I have started the free trial and when my plan will renew but the app is still showing that I am on a free plan ...

Have you tried to restore purchases from within the app?

  • zoed's avatar
    zoed
    New member | Level 2
    9 months ago
    yes i have, that didn’t work
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi zoed, thanks for messaging the Community!

       

      Could you attach a screenshot showing the plan page on the website, and also a screenshot from the app itself showing your plan?

       

      This will help me to assist further!

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