You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Free trial not working
When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying...
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
I signed up for the 30 day free upgrade trial from Basic to Dropbox Plus but my account is still showing Basic.
maher1982
Super User
Super UserHello, Did you upgrade your account directly from the Dropbox website or via Google Play/iTunes?
From my Dropbox account iTunes
- maher1982Can you double-check your iTunes account to ensure that the subscription has been properly activated? Look for any confirmation emails or receipts that indicate the upgrade was successful.
Yes, I received the email from Apple that the transaction had gone through, but my account on Dropbox is still showing Basic.
