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Rachapong's avatar
Rachapong
New member | Level 1
6 days ago

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    5 days ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Rachapong wrote:

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

How did you upgrade your account? Was it through the Dropbox website or through a mobile purchase on the Apple or Google Play stores?

Can you provide a screenshot of your Plan page so we can see what plan you're on? Be sure to mask any personal information.

Rachapong's avatar
Rachapong
New member | Level 1
6 days ago

Thanks Rich, I think through the Dropbox website because I got the trial license from new-buy Seagate External HDD. 

Here is my screenshot

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Hey Rachapong, sorry to see you're having this issue.

    If you login to your account from a different browser or a private browsing window, do you get the same behavior?

    • Rachapong's avatar
      Rachapong
      New member | Level 1
      5 days ago

      Thanks Hannah, Yes still the same reference to the pictures below

      I try to login in incognito mode. and have tried with MS Edge also same.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 days ago

        Thanks for trying, Rachapong!

        Can we send you an email, so we can take a closer look into this for you?

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