Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
6 days ago

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    5 days ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Rachapong's avatar
Rachapong
New member | Level 1

Thanks Hannah, Yes still the same reference to the pictures below

I try to login in incognito mode. and have tried with MS Edge also same.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Thanks for trying, Rachapong!

Can we send you an email, so we can take a closer look into this for you?

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    4 days ago

    Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

    Right now, Support has been assisted me to process cancelled trail from the back-end.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!