Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
2 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    2 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

Rachapong's avatar
Rachapong
New member | Level 1
2 months ago

Thanks Hannah, Yes still the same reference to the pictures below

I try to login in incognito mode. and have tried with MS Edge also same.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for trying, Rachapong!

Can we send you an email, so we can take a closer look into this for you?

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    2 months ago

    Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

    Right now, Support has been assisted me to process cancelled trail from the back-end.

  • meetmagdalene's avatar
    meetmagdalene
    New member | Level 1
    28 days ago

    HannahI am having the exact same issue as Rachapong. Also tried different browsers, on and off private mode.

    Can you please help? I have screenshots ready to send in email with support.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      27 days ago

      Hey meetmagdalene, sorry to see you're having trouble cancelling your Dropbox trial.

      How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

      • meetmagdalene's avatar
        meetmagdalene
        New member | Level 1
        27 days ago
        Hannah wrote:

        How did you initiate the trial? Also from our website or from the Dropbox app on your mobile device?

        I do not have a good recollection. I believe it was via the Dropbox app/on my phone since the trial was via the Apple app store and under my apple subscriptions list.

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