Forum Discussion

Rachapong's avatar
Rachapong
New member | Level 1
2 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions"  So, when I click on "Manage subscriptions" button,...
cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    2 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

lguenther1's avatar
lguenther1
New member | Level 1
6 days ago

I'm having the same problem (Seagate backup trial, won't allow me to cancel), could I get an email to cancel?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 days ago

    Hey lguenther1, can you send me a screenshot of the options you see here, when trying to cancel your Backup trial?

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