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Hollis H.1's avatar
Hollis H.1
New member | Level 2
2 months ago

How can I cancel a Dropbox fax charge?

I am unable to cancel a dropbox fax charge on my credit card. I never authorized it. I cannot find a phone number to talk with anyone, nor a way to get chatbot to discuss it, nor a way to get it canceled.

cancellations
dropbox fax
Payments
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    If you DID NOT give your card info to the Fax site then you need to speak to your card company - somebody has cloned it which will mean they will do it elsewhere. 

     

    If you DID then the charge is almost certainly legitimate and probably an uncancelled trial. 

     

    You need to speak to the Dropbox Fax team via https://app.hellofax.com/

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