Forum Discussion

KLAustin's avatar
KLAustin
New member | Level 1
2 months ago

How can I cancel a ghost account that I keep getting billed for?

I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have.  I initially thought I was paying for my husband's account but he told me I was not.  I...
cancellations
Payments
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KLAustin's avatar
KLAustin
New member | Level 1
2 months ago

Hello? May I get some help please?

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey KLAustin - thanks for the nudges on this. 

I can confirm that I've sent you an email on Monday, but your ticket is closed now since you didn't respond in time. I can open a new ticket for you from my end if you like, or else, I'd suggest you use this form to reach out to our support team directly and let us know your ticket ID here, so that we can look it up in our system if needed as well. 

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information. 

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