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Forum Discussion
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
It is exact. Can you please have a look at my account. I have a feeling that I have been charged for years for a service I did not order. Thanks.
It comes up as my email. I am trying to get into the billing/payment section, it says that I have a basic account and there is no charge for that.
- Mark
Super User II
It comes up as my email.
Is the email exactly the same? So, if you are using GMail for example remember there you can use punctuation before the @ sign and gmail.com and @googlemail.com without any issue - they all go to the same place, however, everywhere else would view them as different email accounts. So Mark.Mc@ and MarkMc@ are 2 diff accounts here but not on GMail.
- Megan
Dropbox Staff
Hi KLAustin, have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Hannah
Hey KLAustin, thanks for joining us on the Dropbox Community.
Are these charges coming to your credit card?
If so, I would suggest using our payment lookup tool, which will give you the email address linked to the paid account.
Is it an email address you can access and thus access the account, so you can cancel it?
Keep me posted.
