Forum Discussion

KLAustin's avatar
KLAustin
New member | Level 1
2 months ago

How can I cancel a ghost account that I keep getting billed for?

I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have.  I initially thought I was paying for my husband's account but he told me I was not.  I look at my account and it's a free one.  I would like stop paying for an account that I do not own, and also get refunded for this.  It's terribly frustrating working with Dropbox when there is nobody to talk to.  Thank you.  Karen

cancellations
Payments
Refunds
  • KLAustin's avatar
    KLAustin
    New member | Level 1
    2 months ago

    I just changed the email. Can you please have a look. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Sure thing KLAustin!

      I just sent you an email to your new address. Reply back to me as soon as possible, and we'll take it from there. Thanks! 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Hey KLAustin! Please rest assured that Megan has received your email and she’ll get back to you as soon as she’s available and reviewed your case.

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