How can I cancel my trial plan?

Question

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Received an email informing me my trial ends on the 25th March with instructions on how to cancel so I wouldn't be billed. I was told to click on the account button where I would find 'cancel trial membership', done that but it's nowhere to be seen.
It would appear this is a common theme with other people saying the same.
Can you please direct me to where I can do this.
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Jay · Answer

Hi Tony101, thanks for bringing this to our attention.
Did you upgrade to a trial plan from the Dropbox site, or via the Dropbox mobile app?
This will help me to assist further!

Tony101 · Answer

Hi,Can't remember, I think it was from the Dropbox site.

Walter · Answer

In that case, can you try the steps outlined here and let us know how it goes Tony101?

Tony101 · Answer

Hi,Got it wrong I signed up using the app however when I went onto the website it told me how to proceed and I was able to cancel the renew subscription.Thanks for your help.

Walter · Answer

Glad to hear it's sorted now Tony101&nbsp;
See you around the Community and take care!&nbsp;