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Forum Discussion

Dark Vader's avatar
Dark Vader
Explorer | Level 4
12 months ago

How can I change my plan from Dropbox Essentials to Family?

Hi,   I am on the essentials plan and would like to change to the family plan.   I do not see the option when I click on the upgrade plan inside Dropbox web portal.   How do I change the ...
Dropbox Family
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
@Dark Vader wrote:

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

How did you originally subscribe to Dropbox? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

Dark Vader's avatar
Dark Vader
Explorer | Level 4
12 months ago

Dropbox website.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Dark Vader, can you change your plan to Dropbox Family through this page?

    • Dark Vader's avatar
      Dark Vader
      Explorer | Level 4
      12 months ago
      Nope, the Family option is not listed.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      12 months ago
      Hannah wrote:

      can you change your plan to Dropbox Family through this page?

      I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

       

       

      • Dark Vader's avatar
        Dark Vader
        Explorer | Level 4
        12 months ago
        Exactly, this is the issue.

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