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Forum Discussion

Dark Vader's avatar
Dark Vader
Explorer | Level 4
12 months ago

How can I change my plan from Dropbox Essentials to Family?

Hi,   I am on the essentials plan and would like to change to the family plan.   I do not see the option when I click on the upgrade plan inside Dropbox web portal.   How do I change the ...
Dropbox Family
Plans
Dark Vader's avatar
Dark Vader
Explorer | Level 4

Dropbox website.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey Dark Vader, can you change your plan to Dropbox Family through this page?

  • Dark Vader's avatar
    Dark Vader
    Explorer | Level 4
    12 months ago
    Nope, the Family option is not listed.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    Hannah wrote:

    can you change your plan to Dropbox Family through this page?

    I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

     

     

    • Dark Vader's avatar
      Dark Vader
      Explorer | Level 4
      12 months ago
      Exactly, this is the issue.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Dark Vader, can I send you an email, in order for us to have a closer look into this? 

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