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Forum Discussion
How can I make sure my Dropbox trial is cancelled?
Allen, Dropbox zegt dat ik een proefabonnement heb genomen. Daar weet ik niets van en om dat ongedaan te maken is onmogelijk. Wie weer de oplossing?
Dear Nancy, that is just the problem.
I've received an email that suggest that I have asked for a trial subscription, ans in my opinion, I did not, but the answer I get is to go to Google Play Store to undo the trial subscription. But when I look to my account, I can only see my free account and nothing else, so I think that I've received a suggestion that I have a trial subscription. But I can't find that. Where I am afraid of is, that I will be too late with deleten the so called trial subscription and I can't pay for any other subscription.
I also can't get any further with my steps to do anything to delete the trial subscription.
I hope you can help me by looking at my account, I asume that a trial subscription should be visible on my account. I hope you can help with this breathtaking situation. Kind regards, Joop [removed per Community Guidelines].
Nancy
Dropbox Staff
Dropbox StaffTo clarify, have you checked your Google Play account and there’s no subscription for Dropbox there? Please check the following pages, and let me know if you can find something more (feel free to send me screenshots too, while hiding your personal info):
