You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CharlotinCaptures
3 months agoNew member | Level 2
How can I reach support regarding a billing request?
How do I get in contact with someone for dropbox billing?
Rich
3 months agoSuper User II
CharlotinCaptures wrote:
How do I get in contact with someone for dropbox billing?
If you're on a paid plan, just visit the Support page while signed in to your account and you'll find the support options that are available to you.
If you're not able to sign in to the paid account, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
About Plans and Subscriptions
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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